Vekta Refund Policy

At Vekta, we want you to feel confident in your decision to join our platform. If you forgot to cancel your free trial and were subsequently charged for a subscription, we will accept refund requests submitted within 7 calendar days of that payment date.

Refunds under this policy apply only to subscription charges made immediately following the non-cancellation of a trial. Subscription payments not made in that context are not eligible for a refund.

To request a refund:

• Visit our support form or contact our team at support@joinvekta.com and submit a ticket with your name, email, subscription details, and reason for the refund request.

• Be sure to include the date of your most recent payment so our team can verify your eligibility for a refund.

Our support team will review your request and respond with confirmation of the refund. Approved refunds will be issued back to the original payment method used at the time of purchase.

• Refund requests must be submitted within 7 calendar days of the subscription payment date to be eligible.

• Refunds are only available for the first subscription charge made immediately after a free trial was not cancelled in time.

• Subscription payments that were not made following the non-cancellation of a free trial are not eligible for a refund.

• Requests made after 7 days from the payment date will not be eligible for a refund, but you will not incur future charges once you cancel your subscription.

• You can cancel your subscription at any time from your account and workspace billing settings.

• After cancellation, you may continue to use Vekta features until the end of your current billing period.

• Cancelling a subscription stops future billing, but does not automatically trigger a refund. Refunds are only available where a subscription charge resulted from the non-cancellation of a free trial and the refund request is submitted within the applicable 7-day period. If a refund is granted, the subscription will be terminated and access to Vekta will end immediately.

• Adaptive Training Plans are personalized digital products generated specifically for each athlete. To protect the author’s intellectual property and due to the immediate delivery and use of these plans, no refunds can be granted once an Adaptive Training Plan has been purchased, regardless of usage.

• If you have any questions before purchasing an Adaptive Training Plan, we strongly encourage you to contact our support team so we can help you make the right decision.

If you have questions about your refund, billing history, or need help submitting a request, please contact Vekta Support via our support portal or contact form. Our team is here to help and will respond as quickly as possible.